1.	For survey reporting only, please indicate which customer group you fall into:
	-- None --External CustomerFacultyStaff/AdministrativeJU StudentOther

2.	Professionalism, courtesy and responsiveness to requests for assistance. *
	Very Dissatisfied   Somewhat Dissatisfied   Neutral   Satisfied   Very Satisfied Professionalism:

3.	Level of staff knowledge and ability to answer questions.*
	Very Dissatisfied   Somewhat Dissatisfied   Neutral   Satisfied   Very Satisfied Knowledge:

4.	Accessibility and approachability.*
	Very Dissatisfied   Somewhat Dissatisfied   Neutral   Satisfied   Very Satisfied Accessibility:

5.	Effectiveness of HR communications in explaining programs and benefits.*
	Very Dissatisfied   Somewhat Dissatisfied   Neutral   Satisfied   Very Satisfied Effectiveness:

6.	Timely processing of requests and transactions.*
	Very Dissatisfied   Somewhat Dissatisfied   Neutral   Satisfied   Very Satisfied Timeliness:

7.	If recently hired, your satisfaction with the hiring and orientation process.*
	Very Dissatisfied   Somewhat Dissatisfied   Neutral   Satisfied   Very Satisfied   Does Not Apply Hiring & Orientation process:

8.	If you are a hiring manager and recently filled a vacancy, your satisfaction with the assistance you received in filling your vacancy.*
	Very Dissatisfied   Somewhat Dissatisfied   Neutral   Satisfied   Very Satisfied   Does Not Apply New Hire Process:

9.	Accessibility of HR information.*
	Very Dissatisfied   Somewhat Dissatisfied   Neutral   Satisfied   Very Satisfied HR information:

10.	Utilization of technology to deliver services.*
	Very Dissatisfied   Somewhat Dissatisfied   Neutral   Satisfied   Very Satisfied Utilization of Technology:

11.	Ability to provide creative and effective solutions.*
	Very Dissatisfied   Somewhat Dissatisfied   Neutral   Satisfied   Very Satisfied Creativity & effectiveness:

12.	Ability to maintain confidentiality.*
	Very Dissatisfied   Somewhat Dissatisfied   Neutral   Satisfied   Very Satisfied Confidentiality:

13.	Overall satisfaction with HR website.*
	Very Dissatisfied   Somewhat Dissatisfied   Neutral   Satisfied   Very Satisfied HR website:

14.	Would you like to elaborate on your responses to any of the above questions?

15.	Are there any services we are not providing that you would like to see us provide?

16.	Name and department phone extension (this is completely voluntary).

	Thank You again!